operations management 43
Complete the Process Design Matrix.
Develop a 700-word Executive Summary in which you identify appropriate design approaches for the selected product and service used in the Process Design Matrix.
- Differentiate the service process and the manufacturing process. Explain the reasons for the differences.
- Explain how this can be applied to processes within your work or personal life and provide examples.
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Process Design Matrix
Complete the process design matrix.Select one service with which you are familiar and one product with which you are familiar.Select the best process approach for each (e.g. service – production line, self-service, or personal attention approach; product – job shop, batch, assemply line, or continuous flow) and include 3-5 line items about each aspect.
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Service |
Product |
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Design focal point |
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Strategy |
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Process design approach |
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Process map |
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Process Performance Measurement |
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Factory location |
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Facilty layout |
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Process design |
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Scheduling |
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Producting planning |
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Workforce |
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Quality |
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Capacity |
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Inventory |
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