Decision making computer science homework help

Analysis of IT Requirements

February 12

2017

  • Introduction
  • Table of IT Requirements

Generic Strategy for Competitive Advantage: Cost Leadership Strategy

Business Process to Be Improved: Employee Scheduling and customer appointments

IT Requirement

Importance/
Relevance

High,
Medium,
Low, or

Not Applicable (N/A)

Explanation for Ranking

(Write a minimum of 3 good sentences for each; both the process to be improved and the case study should be mentioned in each explanation; the data used in the process should be included in the explanation where applicable.)

1

Usability

High

Accommodate changes in the customer information stored in the system.

2

Maintainability

High

.

3

Scalability

High

4

Reliability

High

5

Availability

Medium

6

Performance

High

7

Security

High

8

Data Accuracy

High

One should ensure data entered is correct. For example, is the customer contact information, such as telephone number, appointment times accurate.

9

Data Completeness

Medium

Employee one should ensure data entered is correct. For example, is the customer contact information, such as telephone number, appointment times accurate. work schedules should reflect hours worked. One should ensure the time employee reported to work and the time they ended their shift.

10

Authentication

High

For security purposes, each staff member should have a sign on network password and or password to identify or authenticate their identity to access email, payroll, and any database or IT device utilized at Salon

11

Enterprise Systems (ERP, CRM, SCM)

High

12

Networks

High

Ability to exchange information interchangeability such as the internet connected to network of to run electronic mail, voice and video, file transfers, world wide web. The network of having instant messenger via smartphones inside salon, social media to display and advertise new styles and to have web page whereby you can schedule an appointment and cancel an appointment using an app link to salon intranet or fb or Instagram profile.

13

Database

Medium

This should be set up to create a relationship set of information to keep track of customer name, phone numbers and appointment times; services rendered and name of stylist. This will help track how much work and hours each employee performed services to a client

14

Data Warehouse

Medium

This process centralized data taken over time and creates historical data, which allows can be analyzed. For example, match dates from appointments, employee’s schedules and studying trends of when a client or when employees are available or busy.

15

Data Mining

An analysis of employees’ salaries, tips or analysis of how frequent a client receives a service such as color or cut.

16

Business Intelligence

17

Decision Support System

18

Business-to-Business eCommerce

19

Business-to-Consumer eCommerce

  • Introduction:

Balzan, P. (2014). Business Driven Information Systems. New York, NY: McGraw-Hill Irwin.

 
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